ALGEE – What is it and how does it help you respond in crisis and non-crisis situations

What is ALGEE and how can it help you respond in crisis and non-crisis situations?

Most of us would feel confident to know what to do if we found someone physically in trouble – paracetamol for a headache, pressure for bleeding and call a doctor if generally feeling unwell. But dealing with a mental health situation can feel more daunting.

Our Mental Health First Aid course (MHFA) gives you the skills and confidence to respond to crisis and non-crisis situations in the workplace.

During our Mental Health First Aid course, we look at the action plan ALGEE (Approach, Assess, Assist, Listen and Communicate Non-Judgmentally, Give Support and Information, Encourage Professional Help, Encourage other Supports and Self-Help) and how this can be put into practice if you find yourself face-to-face with a mental health crisis or situation.

ALGEE is a widely recognised step-by-step action plan that is used to support someone who may be experiencing a distressing situation, just as you would use First Aid for an accident.

The MHFA ALGEE action plan has 5 steps which can be used in any order:

  • 1) Approach/Assess risk – Approach the person, assess and assist with any crisis. Find a suitable time and place to start a conversation, keeping their privacy in mind.
  • 2) Listen – Listen and communicate non-judgmentally. Let them talk and be heard. Try to have empathy even if you don’t agree with what they are saying.
  • 3) Give support and helpful information – Once you have listened to what they are saying, be prepared to give reassurance, hope and useful facts.
  • 4) Encourage the person to get appropriate professional help – It’s important to recommend seeking help and direct them to relevant support. The earlier someone gets help, the quicker their recovery.
  • 5) Encourage other supports – this can include identifying a support network and creating an emotional and physical support plan.

There is no one size fits all approach when using this plan and remember if someone is in danger, to themselves or others, remain calm and call 999.

For more information on our MHFA courses, visit call us on 07584125665 or email

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